[Resolved]  Airtel 3G Dongle — Pathetic Nodal Team Airtel 3G Dongle

Address:

New Delhi, Delhi

I have this airtel dongle number [protected], I have recharged this 3G dongle with Rs 1399/- i.e 3G Data plan giving 7GB data on[protected] and it turned out to be a mistake. I am calling these guys from[protected], Airtel customer support at least 20 times, I have 12 pending SR, guess what for a simple activation of 3G Service. I had chat with 4 senior technical officer Ankit, Inder Pal, Kanika, Rishabh and Supervisor Savita, I was always told that it would be done in 4 hour don't worry we assure and today is 5th day. Then I decided to write to the Airtel Nodal team wrongly assuming some responsible is handling this seat. But I was so wrong again Mr. Harendra told me on 9th July 2015 give me 4 hours it will be done, on 11th July 2015 i.e. today I got an email from Ms. Vritika another nodal officer that asking me how many signal I am getting on my mobile number. C'mon guys this is hilarious to say the least after 5 days 12 open request more than 20 calls, escalated twice to Nodal team if you don't know If my complaint is for prepaid mobile number or dongle it is really very very state of affairs in your company. I am putting this complaint here and writing an email to Appelate authority on 13th July i.e. Monday and later on taking it with TRAI. Also I would be registering a formal complaint in Delhi court for this. Check my call records via 121 and emails sent to Nodal Team for this. I have other platinum postpaid premium number from which I called everytime from and other 8 postpaid connections of Airtel, I am disconnecting all of them now. Anybody reading this I am just advising you never get hold on to a 3G Dongle it is worst device you will ever have. Also their is no support team of Airtel, I requested a call back I received not a single call in 5 Days that tells about this company.