[Resolved] Airtel — 3G internet and network | |||
Hi, I have been using this number almost for 10yrs now and since 2013 I have started using the 3g net. However since last year I am facing network issue in regards to the 3G internet. Whenever I try to use the internet the complete network goes off and it starts fluctuating between 2G and 3G not only that as my network setting is on auto I also tried to select network manually as told by the representative from customer service. He also informed there is a 3G network problem right now and you are trying to resolve it do u think it should take more than a year to fix the problem and do you believe after going through all this people would believe that your 4G network is the best. Not at all and yes I am paying for 3G and not even getting 2 G network which is really pathetic. My address is sai savera, bhosale nagar, hadapsar, state Maharashtra, city Pune, zip- 411028. After using this network for such a long time I do feel that you should resolve this problem in priority and please do train the customer service properly. Hope this time my problem gets resolved. Was this information helpful? | |||
Aug 14, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 14, 2016 Airtel Customer Care's response Dear Mr. Kotian, This is with reference to your post dated 13 April 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 21, 2016 Airtel Customer Care's response Dear Mr. Kotian, This is with reference to your post dated 13 April 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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