Airtel — 3g Internet pack

sam.akh4u

from Bangalore, Karnataka

Address:

Bangalore, Karnataka, 560043

Hi Team, I hope you can assist me with this. Today at 5.30 am I had rechared a 3g pack, but recieved a message your recharge has successfully with 4g pack of 186 and validity 14 Days, why should I use this plan when I dont have 4g in my mobile. I called to customer service and explained all these and asked if this can be reversed or please change this plan with particular 3g pack of 194 where the validity is 21 days, but they didn't listen from a customer's point of view where the mistake is happend only beacuse their app is not showing the full information. The same data of 650 mb was for 3g pack last month I rechared, so thought the same validity and I will get by this as well. I accept its my mistake as well, but they are going to help customer in anyway, which says they only know to earn or cheat customers. Thanks Samir

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Samir,
This is with reference to your post dated 14 December 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

sam.akh4u

from Bangalore, Karnataka

Thanks Team,
Please have my contact - [protected]

Regards,
Samir

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Samir,

This is with reference to your post dated 14 December 2015.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

sam.akh4u

from Bangalore, Karnataka

Hi Team

I have a already sent email twice to "airtel.[protected]@airtel.com, but I am yet to receive a response and realised you guys will take more time to resolve this simple issue.

Very poor customer service.

Thanks
Samir