[Resolved]  Airtel — 3G issue and services barred

Address:

Mohali, Punjab

After going through all the 3G plans from other networks, I thought to activate 3G on my Airtel mobile number [protected]. But the confusion and frustration that I have been gripped in after my decision is literally exhausting and still no 3G or 2G internet on my phone. I have gone through all the channels of Customer Care, before mailing you. Below are the steps of action I have taken till now: 1. On Sept 22, 2014 @ 8:13 PM my request to change plan from Combo 2G 199 CUG to Super Executive 199 Plan was done. This change request was guided by customer care executive, who said that since I have 2G based plan on my phone I need to have a base plan on which 3G can be activated. The SMS received @ 8:13 PM on Sept 22, 2014 says: “Effective 22-SEP-2014, bill plan for your airtel mobile has been changed from Combo 2G 199 CUG Plan – PB to Airtel Super Executive 199 Plan - PB”. 2. Again on Sept 22, 2014 @ 10:38 PM my request for 3G services got processed and I received below SMS: “3G GPRS Service (Volume Based), 500, 2GB 4G/3G, [protected]@5GB(Rs. 20136), [protected]@0.50Ps has been activated on your airtel mobile with effect from22-SEP-2014. ” 3. After this conformation I used 3G services on Sept 22, 2014 post 10:40 PM and was very happy with the speed. 4. On Sept 23, 2014 @10:13 PM I received another SMS from airtel, post which the Internet services were discontinued on my number. The SMS says: “Namste! Mobile Internet usage for your airtel mobile [protected] as on 23-Sep-2014 is Rs 1421. Please pay Rs 1421 to enjoy continued mobile Internet services.” 5. I opened an online service request for above discrepancy with Ref No 58177137. Which Is now in closed with comments as “SR Resolved Online”. Additionally I called customer care and the lady responded that I don’t have to worry about this amount and that I will be billed accordingly to my bill plan in this month’s bill. Regarding Internet, she said that there might be some issues in the network and that this problem will get resolved by itself. 6. I waited and in evening I have to again make a call to CC, who rectified this issue. 7. On Sept 24, 2014 I received similar SMS as on #4, post which the services were discontinued. I called CC, where I speak to the senior of a CC Executive and was assured that the issue will be resolved in half an hour. 8. After around 4-5 hrs, I again called CC who enlightened me that I have to pay Rs. 1421 in order to get the 3G services back. As far as I know, I havn’t overused the 2G data from my Combo 2G 199 CUG plan or 3G data that I have activated on Sept 22, 2014 nor made any day long calls. On 25 Sept, Airtel barred my outgoing services as well. Why this much amount is billed now? What else I have to do to get the 3G services on my number? Is this how Airtel makes its customers feel special?? Please resolve this issue ASAP!