Airtel — 3G Sim but no 3G service | |||
On 1st August, 2015 i took 3G airtel sim as i relocated to Bhopal. the vendor sold to me a 3G sim but since activation of the number i haven't recieved 3G service. When preferred network for sim is selected as "Prefer 3G" or "3G only" i get a comment on my mobile as " the sim should support 3G to connect to the network" and by default "2G only" is selected. i have been continuously complaining to airtel customer care, they are continuously asking me to keep airtel selected in WCDMA settings and data roaming on. continuously i have been telling them that these settings are already there, still the issue is sim doesn't support 3G. now they have started keeping me on hold or saying" from our side there is no issue". So, should i take it as it is my problem that i foolishly bought an Airtel Sim. Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Please ignore previous mail.
Dear Ms. Jha,
This is with reference to your post dated 14 August 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Dear Ms. Jha,
This is with reference to your post dated 14 August 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 14th August 2015.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd