[Resolved]  Airtel 4G — Awful Service of Airtel 4G Wireless

Address:

Chandigarh, Punjab

Dear Sir/Madam, I bought an Airtel 4G wireless connection (number:[protected]) 12 days before. As per the offer, I paid Rs. 2500 cash and signed a contract of Rs 999/month for 10 GB -4G and unlimited 2G plan on 28th Nov 2013. After 4 days and a few calls exchanges – I received my wireless box but since the first day, it is not working. No signals are coming till date. It is placed as a “show-piece” on my table. I have registered the complaint three times – ref C.N: 54079447 – but no action till date is taken by Bharti Airtel. Customer Support just assured me that the problem will be resolved within 2 hours. It is the 10th day of my complaint and I am still waiting for their 2 hours to complete. Just wondering, as my 12 days are gone without the service, will I still get charged for these. Ethically, I should not be! Since I have not received the service that I contracted for I consider it to be in breach of contract. I w ork online, so it is essential that I have Internet that is functional. If this provider cannot guarantee service, I will have to move to another provider. So I want, either disconnect my said connection due to very poor services and provide me a complete compensation for the same or resolve my issue. Otherwise, I will have to proceed further to file a complaint against the provider i.e Bharti Airtel. I look forward to a resolution to my problem and will wait until 48 hours before seeking help from a consumer protection agency. A Bharti Airtel’s disappointed customer- Sagar Awasthi, M: +91-[protected], [protected]@designlex.com