Airtel — 4g data & calls issue

Address:

500032

I am a. Uday kiran using airtel postpaid number from 1 year 3 months approx. I have faced several signal issues with regards data from then but did not take it seriously because the signal use to regain its strength after sometime or after raising a complaint with call center.

This time i am not going to take this so easy because customers are being deceived by airtel. I have approached service center regarding 4g data signal issues few days back. I have received few calls from service executives but it is not resolved.

Between, i got to know from my colleague about attractive offers in prepaid and approached airtel outlet - tolichowki, hyderabad for migrating to prepaid on 18/09/2017. The store guys explained few benefits in postpaid but my interest was towards prepaid. They have processed my request and asked me to wait for 48 hours and purchase a prepaid sim by paying 25/-.

On 19/09/2017 i have received a call from aitel exe to check why i want to migrate to prepaid from postpaid. She have explained about my plan copr value 199 with below benefits & a bill discount of 50/- for 6 months.

1100 min local&std
150sms
Free roaming incoming etc
Nodata

However, she mentioned we have activated 60 gb (10gb per month for 6 months) for all the post paid users who have 4g handset through my airtel app and i also received the surprise date through app on my device. I was impressed by this because i use calls and data moderately and asked her to activate this plan from my previous my plan infinity 549 4g hs corp (I believe) instead of migrating from postpaid.

The confirmation message was received at 2:30 pm on 19/09/2017 and from then my device is showing 4g in signal but did not receive a single message or call. I was shocked to see approx 15 missed calls and 150+ whats app msgs flowing to my inbox at 7:30 pm same day. I have called customer care asking for reason then he said please change the sim.

Does this mean if we downgrade the plan signals will not be provided to that customer?

Note: till 2:30 pm on 19/09/2017 my sim was working properly, i use to get messages and calls properly and after the new plan suddenly my sim not working properly (As per customer care executive).

On 20/09/2017 i was trying to identify banjara hills on google maps which says poor connection, i was trying to surf youtube which says offline. These all are happening when my handset is showing 4g signal with good strength on my screen. Please find the attached screenshots (These are taken on my phone but unable to send from it through mobile data. I got connected to my colleagues wifi hotspot and shared them to my email).