[Resolved]  Airtel — 4g data card smartbytes activation issue through airtel website

Address:	Kolkata, West Bengal, 700006
Website:	www.airtel.in/forme/home/smartbytes

Hello,

I tried to activate smartbytes on 2016/03/15 (15th March, 2016) through Airtel's website as my data limit of 10 GB was nearing the limit. I tried to activate smartbytes multiple times as every time the transaction was erroring out.

In the evening I went to an Airtel relationship center and the Associate convinced me that my 4G plan is a very old plan and I should abandon the old SIM/plan and take a new connection which will be of same billing amount & data limit but it will not charge any amount for 2G data after my 10 GB data limit is reached. I signed up for the new plan and as per her advice. The next day on 16.03.2016 (16th March, 2016), I sent an email to [protected]@.in.airtel.com for cancellation of my old Airtel 4G LTE Data connection with Airtel number [protected] and Bill plan - 4g 999 CPE lock data plan(without voice & SMS) after my new SIM card for 4G Data got activated.

I received a call from an Airtel associate on 3.19.2016 regarding this and she informed me that my outstanding bill for this month is Rs. 5200 for smartbytes activation of 50 GB data + the usual billing cycle amount which will be generated on 20.03.2016 (20th March, 2016).

Here is the details and timeline of Smart bytes activation sent to me by Airtel associate.


Below are the details of smart byte activated from your end:

2016/03/15 16:57:43 Rs.1000 SmartByte Pack, 10GB 4G Free, 10KB

2016/03/15 14:46:21 Rs.600 SmartBye Pack, 5GB 4G Free, 10KB

2016/03/15 14:36:39 Rs.1000 SmartByte Pack, 10GB 4G Free, 10KB

2016/03/15 13:08:19 Rs.1000 SmartByte Pack, 10GB 4G Free, 10KB

2016/03/15 13:07:40 Rs.600 SmartByte Pack, 5GB 4G Free, 10KB

2016/03/15 12:57:45 Rs.1000 SmartByte Pack, 10GB 4G Free, 10KB


I have already sent email to [protected]@in.airtel.com and I have mentioned in the email that Airtel's server threw a certain error code again and again in every smart byte activation and showed a failed transaction in the website User Interface.

As an end user unless it shows the activation went through successfully, I have no way of knowing that the transaction went through.
Hence I kept trying for Smart bytes activation through their website using different web browser including Internet explorer, Firefox and Chrome browser, and all of them ended up with the same error code and showed me a failed transaction.

Airtel's website was not functioning as expected, hence this is not my fault. If I have used any data out of the smart bytes it activated, I am ready to pay for that data on a pro rated basis. This happened due to Airtel's website issue.
Airtel must take responsibility of it's technically inept website which did not work as expected and not wrongfully charge customers like this.

The bill has been generated but I have not received it yet. I will upload the bill here once I have access to it.

Thanks,
Gita Mullick