[Resolved]  Airtel — 4G Dongle Activation Delay

Address:

Bangalore, Karnataka

Dear Sir, Airtel is testing our patience and nobody is calling or solving my problem. Yesterday when I called Bangalore customer care, they were forced to book a complaint no 53526799 and was assured that my data card would be activatedby 6 PM today. But nothing has happened and again when we called the customer care, the concerned Manager says that our address verification had been rejected without giving proper reason. We live in our own flat and the verification agent came to our house on 24/10/2013. He assured that the data card would be activated by 25/10/2013. But nobody in Airtel is serious about acting on our complaint. If the issue is not resolved immediately now, we will be approaching the consumer forum demanding suitable compensation from AIRTEL for their irresponsive condition. Please whoever responsible, ACT at once to avoid further complication. Regards, Amirtha Varsheni M From: Amirthavarsheni Mariappan <[protected]@yahoo.co.in> To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>; "[protected]@consumer-voice.org" <[protected]@consumer-voice.org>; "[protected]@yahoo.com" <[protected]@yahoo.com>; "[protected]@airtel.in" <[protected]@airtel.in>; "nodalofficer.[protected]@airtel.in" <nodalofficer.[protected]@airtel.in>; "care.[protected]@airtel.in" <care.[protected]@airtel.in>; "[protected]@airtelindia.com" <[protected]@airtelindia.com>; "[protected]@airtelindia.com" <[protected]@airtelindia.com> Sent: Sunday, 27 October 2013 7:29 AM Subject: Re: ACTIVATION OF 4G LTE WITH NO: [protected] [|BAL|Qrc125101317102022088640|] Hello, Are you not reading our complaint properly? We are awaiting the activation of the 4G-LTE Dongle not any cell SIM. Again and again you are responding in an improper way and trying to buy time. Please note that if you are not going to activate by tomorrow, we don&apos;t need your service. Please instruct your official outlet, Talk Guru at Malleswaram, Bangalore to take back the Dongle. Please confirm by return mail since matter is urgent. Mr. Sushil Joshi: You also seem to be avoiding the issue instead of resolving it. We really don&apos;t know what comment you posted in Complaint.com site. Either your Appellate or Senior Management of Airtel should intervene and take suitable action at once. Regards, M. Amirtha Varsheni On Saturday, 26 October 2013 2:09 PM, "[protected]@in.airtel.com" <[protected]@in.airtel.com> wrote: Namaste! You wrote in on[protected], expressing the concern regarding the delay in activation of your airtel 4G LTE Data card number [protected]. Thank you for your email to airtel and the opportunity to assist you. We understand that there has been a delay in activation of your mobile connection. We regret any inconvenience caused to you. We would like to inform you that we have already raised a complaint regarding the delay in the activation of your mobile number with the relevant team on[protected]. For your reference, the Unique Service Request number53489843. Our team will be contacting you by[protected], 10:59 AM with an update on the issue. So, we request your kind co-operation in this regard. Please do write in for further assistance. Yours Sincerely, Avdesh PratapRajput Customer Care Bharti Airtel Limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=F2147D8AF3156E83E52956AFDB3D4EB2D539...⇄ A55B6D93E59BBD43858BED93852B2D5395FA5E52C51B0&refno=Qrc125101317102022088640 [protected]Original Message[protected] From: [protected]@yahoo.co.in To: [protected]@in.airtel.com Cc: Sent: 25/10/2013 05:26:19 PM Subject: Re: ACTIVATION OF 4G LTE WITH NO: [protected] [|BAL|Qrc125101311100122069124|] Dear Madam, Is any of Airtel customer care officer reading the customer&apos;s problem before mailing the response?? We are talking about the activation of 4G LTE Dongle and you people are asking for grace period of 4 days to activate somebody else&apos;s mobile sim. If my data card is not activated at once by tonight, it will be escalated to higher levels for your irresponsble acts. Regards, M. Amirtha Varsheni From: "[protected]@in.airtel.com" <[protected]@in.airtel.com> To: [protected]@yahoo.co.in Sent: Friday, 25 October 2013 4:35 PM Subject: Re: ACTIVATION OF 4G LTE WITH NO: [protected] [|BAL|Qrc125101311100122069124|] Namaste Amirtha Varsheni, You wrote in on[protected], expressing the concern regarding the delay in activation of your airtel Data card number [protected] Thank you for your email to airtel and the opportunity to assist you. We understand that there has been a delay in activation of your mobile connection. We regret any inconvenience caused to you. To address your current concern, we have raised a complaint regarding the delay in the activation of your mobile number with the relevant team. For your reference, the Unique Service Request number53489843. Our team will be contacting you by[protected], 10:59 AM with an update on the issue. Please do write in for further assistance. Yours Sincerely, Poornima Hugar Customer Care Bharti Airtel Limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=4B4CB5C23C5D 9FE51D4741A7D335464ABDC0C1CD29A93556B9DF2765AED13252B5D73051B2D53054B5D6385D&...⇄ no=Qrc125101311100122069124 [protected]Original Message[protected] From: [protected]@yahoo.co.in To: [protected]@in.airtel.com Cc: Sent: 25/10/2013 11:46:32 AM Subject: Re: ACTIVATION OF 4G LTE WITH NO: [protected] [|BAL|Qrc124101307100022001706|] Dear Mdm Rekha, Thanks for your response. But your response requires immediate activation of the 4G-LTE Data Card since the physical address verification was also completed yesterday. We wanted to have it activated for some urgent requirement. The available details have been shared with you as requested by you. Kindly activate it at once on any minimal plan to serve our urgent purpose. 1. Allotted data card Number: [protected] 2. Area / Location of the airtel relationship center: Malleswaram, Bangalore 3. Date of request given: 23/10/2013 4. SIM number:[protected] H1OT 1308 5. Amount paid as deposit and activation fee(only for postpaid): Rs.1550/-( Rs.1500 for 4G data card &Rs. 50 for sim) No further amount was demanded at the time of Data Card purchase. 6. Receipt number:504 7. Alternate Contact Number to contact you:[protected] 8. Dealer name: Talk Guru 9. Dealers contact number: 10. Requested for Postpaid/ Prepaid: Postpaid 11. Order number: 12. Account Number: We request you once again to ensure that the subject Data Card is activated immediately with any minimal plan available since we are losing our confidence on Airtel for the delay. Kindly confirm the activation through SMS / phone call Regards, M. Amirtha Varsheni