[Resolved] Airtel — 4g dongle service, excess billing without intimation

Bharath Rajendra

from Chennai, Tamil Nadu

Address:

Bangalore, Karnataka, 560009

I opted for 4g lte 999 data plan with 10 gb data, in november i requested for an additional data for the same billing amount. Your cx executive suggested and gave an offer of 20gb for same price. I was happy and things went really well.

When i saw the bill for last 2 month, i was shocked to see the bill amount is around rs.1500+. When i called your customer care to complaint i got to know that was an offer for only 3 month.

My question here is even if the offer is only for 3 month, on 4th month before activating this plan why was this not inquired with me whether i opt or not??
I would have definitely cancelled the plan if is for 1500. I requested to have the plan only for 1k and not more than that.
Please check and rebate the extra billing amount from my bill. I will pay my pending bill and continue with airtel service only if you guys discount whatever you charged extra without my knowledge.

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Aug 20, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jul 13, 2017

Updated by Bharath Rajendra Above complaint given on 8th June and Please go through my complaint, till now no resolution and more over new connection is also disconnected calling out that previous number has outstanding balance.
If this was the case

1. Why did you provide new number or service to me?
2. When I visited your Kiosk at Gandhibazar, why your store executive insisted me to take the new offer and SIM to continue the service ?

All you try to show increase in sales and customer count and later give them so pathetic service.

More over you keep adding the bill amount which is not at all in use.

This is how "so called customer service in Airtel ".

Fed up with calling your customer care and end up with no solution.

Verified Support

Jul 13, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 13 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 19, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 13 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd