Airtel — 4G LTE Disconnection Issues - AIRTEL joins the cheaters group

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Bangalore, Karnataka

Hi, I hold a AIRTEL 4G LTE connection (Number: [protected]). There was no proper network coverage inside my home. (I need to come and sit in the balcony if I need to use the connection, moreover I am staying in a prime area called HSR Layout in Bangalore).After raising complaint also they didn't bother, so I decided to disconnect the connection. I raised a disconnection request on 23Jan2015 and got a confirmation from AIRTEL saying my request has been registered (Ref #[protected]. To confirm, I called on 30Jan2015 and they told that there is no such cancellation request. So again I sent a mail on 30Jan2015, I got a response from AIRTEL saying my request has been registered (Ref #[protected]. I got a bill on 04Feb2015 and I paid the bill thinking that they might have closed the connection. But on 11Feb2015 I got a mail from AIRTEL saying my Credit Limit got revised. Again I sent a mail to AIRTEL on 11Feb2015 and they created a cancellation request (Ref #:[protected]. I got a call from AITREL and they told that it was by mistake and will give 1 month FREE RENTAL and after the next bill my connection will be terminated. But I got a bill for FEB month which was showing a due amount of Rs. 208.45. I called AIRTEL and the executive registered a complaint saying instead of 1month free rental they have charged for 15 days. (Ref #[protected]. I didn't get any response for 10 days. So I called them again to know the statys. AIRTEL told discount has been given only for 15 days not for 1 month. And now they are calling me frequently to pay my bill which is outstanding. Not sure how this can be handled. Pl advise. Regards, Chandrasekar [protected] [protected][protected][protected][protected][protected][protected] 1st MAIL RESPONSE FROM AIRTEL Dear Chandrasekar, Greetings from airtel! I am writing in reference to your request to stop the service on your 4G LTE airtel number [protected]. I have registered your cancellation request with the reference number 59981263. The same will be closed by 04:25 pm on 04/02/2015.The monthly rental would cease from the date the deactivation request is raised (i.e) 23/01/2015. Further, charges will be applicable as per the usage.Rental and discount applicable will be calculated on prorate basis. The same would reflect in your next bill due for generation on 04/02/2015. Are there any service/operational issues related to your current LTE number that we can assist with. Is there anything that, we can do to improve your airtel experience. We would be delighted to assist.We hope to have you as our valued customer again.¿ For any support regarding your 4G LTE services, you can always call our exclusive 4G LTE toll free customer care number [protected]. You can also write to us at [protected]@in.airtel.com Best Regards Veerendra Service Specialist airtel [protected][protected][protected][protected][protected] 2nd MAIL RESPONSE FROM AIRTEL Dear Chandrasekar, Greetings from airtel! I am writing in reference to your request to stop the service on your airtel 4G number [protected]. As per your request I tried contacting you, but I am unable to establish contact with you. I have registered your cancellation request with the reference number 60083521. Our team will contact you by 15:41 on 10/02/2015.The monthly rental would cease from the date the deactivation request is raised (i.e) 30/01/2015.Further, charges will be applicable as per the usage. Rental and discount applicable will be calculated on prorate basis. The same would reflect in your next bill due for generation on 02/02/2015. For any support regarding your 4G LTE services, you can always call our exclusive 4G LTE customer care number [protected] (toll free). You can also write to us at [protected]@in.airtel.com We hope to have you as our valued customer again. Best Regards Lavanya Lavanya Service Specialist airtel [protected][protected][protected][protected][protected][protected]------ 3rd MAIL FROM AIRTEL Dear Customer, The credit limit for your airtel mobile [protected] has been revised to Rs 14000. The credit limit is dynamic and defined on the basis of your security deposit/average usage/history of your association with us. Upon nearing or exceeding the credit limit, you will be informed via call or SMS. To check the credit limit anytime, SMS CL to 121. Get account information any time you want. Just SMS HELP to 121 For any support, please feel free to write in to us at [protected]@in.airtel.com airtel appreciates your business and welcomes your feedback/suggestions. Warm Regards, bharti airtel limited [protected][protected][protected][protected]-------- 4th MAIL FROM AIRTEL Dear Chandrasekar, Greetings from airtel! This is in reference to your request to stop the service on your airtel number [protected]. I would like to inform you that, your cancellation request is registered with the reference number 60275946. The same will be closed by 24-FEB-2015 09:30:00 The monthly rental would cease from the date the deactivation request is raised (i.e) 11/02/2015. Further, charges will be applicable as per the usage. Are there any service/operational issues related to your current number that we can assist with. Is there anything that, we can do to improve your airtel experience. We would be delighted to assist.We hope to have you as our valued customer again. For any support regarding your services, you can always call our exclusive toll free customer care number [protected]. You can also write to us at [protected]@in.airtel.com Best Regards Avinaba babu Service Specialist airtel [protected][protected][protected][protected][protected][protected]