[Resolved]  Airtel — 4G network problem

Address:Jodhpur, Rajasthan, 342005

I am not getting 4G network on my number I have recharged my number on 21 April 2017 of rupees 244 for 70GB 70 days 1GB parday at that time i called airtel costumer they told me to upgrade my 4G SIM again and I got a new SIM but after some time for last friday night 28, April 2017 i called airtel costumer care then I went to airtel store they told me to clean up the SIM and try but still problem was the still there after that I again called airtel costumer care he told me that you have used your 1Gb so you are unable to used 4G on 29 April 2017 they are telling thet airtel 4G is working in your location and it is in good condition but on 30 April 2017 morning they are telling that there is no 4G network in my area it is clear that airtel Tellicom company is doing fake tv add thet shows that airtel 4G network is better than else
Please resolve my problem as soon as possible
John Roberts
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Jun 4, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Apr 30, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 30 April 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
May 02, 2017
Updated by Sydney Osmen Robert
Yesterday 1/5/17 i got a call from airtel number [protected], he told me to switch off my handset after 30min and and then start it and you will get the 4g network but after getting 4g network it again stopped at 11:30 pm from that time till 11:30am i was unable to receive 4g network
May 03, 2017
Updated by Sydney Osmen Robert
There is still no 4G network coverage nobody is supporting costumer care is not accept any problem from their side sim is not supporting 4G network in any 4g handset AIRTEL is cheated me showing that his 4g network is the best and 4g coverage is every were I want to say that this company is a froad don't believe in it
Verified Support
May 04, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 30 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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