Airtel — 4g overcharge - [protected] — ref call on on 12th feb 2.35 pm

Hello,

I am in a quiet disappointing and helpless situation.
my Airtel 4g Number is [protected].

My bill plan was 1999 - 30GB ..I had used the whole 30 gb by 5 th and over used another 1 GB ... then Airtel caped my usage.. after charging 2Paisa/ 10kb .. i.e 2000 / 1 GB.
Then a guy from airtel called and said to go for 50 gb paln so that he can wave off / include the additional usage and charge me on pro-rata basis for 50 gb .

i.e for 15 days 1999/ month prorata & remaining 15 days 2999/ month pro rata ..

which should be close to 2500.. I had agreed and changed my plan.
Now to my surprise i got the bill close to 4500 ..

When i called customer care they say that they dont see any note on my account. and i have to pay full..

I want you to please pull out the recording --- on 12th feb 2.35 PM
Airtel customer service rep called me from the number [protected]


It is completely a false promise. And i wont pay a single rupee until it is sorted.

Hello,

I am in a quiet disappointing and helpless situation.
my Airtel 4g Number is [protected].

My bill plan was 1999 - 30GB ..I had used the whole 30 gb by 5 th and over used another 1 GB ... then Airtel caped my usage.. after charging 2Paisa/ 10kb .. i.e 2000 / 1 GB.
Then a guy from airtel called and said to go for 50 gb paln so that he can wave off / include the additional usage and charge me on pro-rata basis for 50 gb .

i.e for 15 days 1999/ month prorata & remaining 15 days 2999/ month pro rata ..

which should be close to 2500.. I had agreed and changed my plan.
Now to my surprise i got the bill close to 4500 ..

When i called customer care they say that they dont see any note on my account. and i have to pay full..

I want you to please pull out the recording --- on 12th feb 2.35 PM
Airtel customer service rep called me from the number [protected]


It is completely a false promise. And i wont pay a single rupee until it is sorted.

[protected]
Request call summary

Dear Dinesh,

This is with reference to your post dated 23 February 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Dear Amol,

This is with reference to your post dated 23 February 2016.

Please SMS “EPREBILL Email id” To 121 to get the bill on your E-mail id. You will be charged Rs. 50 per request for the same.

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd