Airtel — 4g performance is too poor

Airtel — 4g performance is too poor

K Karthik Kumar Somasundaram from Chennai, Tamil Nadu

We had enjoyed very good speed with 4g connections until 45 days ago. The speed has detoriated suddenly with lot of connection drops. It is now not even up to 2 g speeds often. It is worse if we do mobile hotspots.. We have made several complaints. The last we complained, they said even the call center network is down and asked me to call back later. All in my family use airtel and now that it sucks we are planning to move away after so many years. Was this information helpful? No (0) Yes (0)
Airtel customer support has been notified about the posted complaint. Aug 09, 2017 Updated by Karthik Kumar Somasundaram Every time you call customer care, they say they will resolve this in next 5 days and cut the call. It has been a month like this for me and my family members with Airtel 4G. FB videos don't play, most of sites don't load, you have to keep on refreshing to get them loaded at least once. Experience with payment gateways is again worse. If a company like Airtel is not able to invest in infrastructure at such a hot IT location, I am not sure how they even plan to capture market share. Is this a trick to convert us into broadband? I was considering postpaid but by seeing the present connectivity experience, I have no trust to convert.
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