[Resolved] Airtel — 4g service issue | |||||
On 23rd december, i purchased a new sim with same old number ([protected]) as i had some issue with older sim card. However, i am unable to access 4g services since then. Although 3g and 2.5g services are working fine. I have complained the same with the customer care three times since then, but nothing has improved. Every time i contact them, they say that issue will be resolved in 3 days but nothin happens and i have to call again to them and again same thing happens. This is very irritating and frustrating that airtel technical team is completely incapable to solve this ludicrous issue in past 10 days. If any responsible person from airtel group is reading this, please take appropriate action on this. I am highly dissatisfied with the airtel services. I am using it since last 4 years but now it seems time has come to switch to some other network operators. Regards, Abhishek choubey [protected] Was this information helpful? | |||||
May 10, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jan 04, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 2 January 2017. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Jan 04, 2017 Updated by abhishekshakti Hi Airtel, Today I got a call from airtel executive and he said that issue is resolved and I need to reinsert the sim card and restart phone. I did the same but I got nothing but a huge disappointment. I could not see any 4G or LTE symbol there. The issue still remains open and it's not resolved. I am deeply frustrated now with the service provided by airtel. Please consider this response as higher level escalation of this issue. I really can't understand why it is taking so much time to resolve this very minor issue. Please take some serious action on this and don't try to fool or misguide the end users. I am also attaching the screen shot of my phone screen where you can see at the top as 'H' symbol which is for 3G and not for 4G. Regards, Abhishek  Verified Support Jan 05, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 2 January 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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