[Resolved] Airtel — 4G service not being provided | |
This is in reference to my airtel mobile [protected], Ref.no.is COUTL[protected] registered on 07-mar-2017 11:54 hrs.I have 4G enabled handset, 4G sim n recharged for 4G/3G data.Still, since my last recharge mobile data only turns to E and I get 2G speed.Well, this only harms my work.When I lodged the complaint with 121, the executive informed me, she cannot give me a resolution time, if I have waited so long, I can wait for some more time.Funny to hear such unprofessional advice from such a leading network provider of the country.She said it will be forwarded to technical team and someone will get in touch with me.After, 72 hours was over but there was no resolution and improvement in the mobile data.This is not the first time, I am facing negligence from Airtel and its executives, thats the reason I wrote to nodal and appellate officer together.Its not only deducting my balance without giving me the promised speed but also causing me loss of work.On Saturday 11 March, appellate officer, Subhadip Majumdar called up, stating he is looking into the case and within 15 March my problem would be resolved.Today, I receive a mail from another appellate officer, Deepak Sharma, funnily who states that my issue has been resolved stating a completely different mobile no in the mail as mine.I am astonished at the unprofessionalism and lack of expertise of appellate officers.This is how our country functions.Well, Airtel should compensate me with a data recharge for 28 days for the loss that I faced over 10 days.This is the minimun they can do, else, I have to slam a case on them, bacause this is not the first time they have cheated customer without penalty. Was this information helpful? | |
May 27, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 17, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 14 March 2017. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 25, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 14 March 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |
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