[Resolved] Airtel — 4g sim issue

Aman0914

from Mannarakkat, Kerala

Address:	632014
Website:	www.airtel.in

On 28th March 2017 I bought new airtel 4g sim and had a 345 recharge.
My 4g worked good for the first 4 days after that it suddenly stopped working.
I am in an area with excellent 4g coverage of airtel.
People staying with me has their 4g working fine.
I called the customer care they said handset problem.. But I confirmed it too and I dont have problem with my handset because other network 4g is working.
None of the solutions worked and after complaining they took 6 days and issue isnt resolved yet.
I cannot use 4g, only 3G and 2G.. My money is going to waste. Every time I switch preferred network to 4g my sim goes in NO Service / Emergency Calls Only mode and automatically switched back to 3g.
It has been more than 10 days..

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May 19, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2017

Airtel Customer Care's response Dear Aman,

This is with reference to your post, dated 10 April 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Apr 14, 2017

Updated by Aman0914 Already two complaints done..
April 6 to April 10 - Problem not solved
April 11 to April 13 - Problem not solved
Costumer Care Service Is Useless..
Same questions everytime and same solution everytime. Nothing is happening.

Already 15 days wasted in this.

UPDATE - Another executive asked for 3 more days.

My Rs345 pack is going to waste because 18 days I am unable to use 4g.

Pathetic Service from AIRTEL.
Poor. Wasn't expecting this.. From 9 years using airtel services.

Apr 14, 2017

Updated by Aman0914 All your complaints

Verified Support

Apr 16, 2017

Airtel Customer Care's response Dear Aman,

This is with reference to your post dated 10 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd