Airtel — 4g sim not activated for more than 2 days

Address:

Hyderabad, Andhra Pradesh, 500003

I was using prepaid airtel sim of punjab with number [protected]. I got transferred to hyderabad. I got a sms from airtel that u need to upgrade ur sim to 4g orelse the old sim will be discontinued. I visited the near by airtel store in sd road secunderbad, so that i can change my airtel circle and upgrade my sim. Since the biometric system was down, the executive told to upgrade to 4g sim and next day circle change can be done, i was given all circle compatible sim and was told to sms the 20 digit code of[protected]u. Everything was fine, within two hours, the previous sim got disconnected, the new sim is showing no service. It has been 24 hours. I visited the airtel store for 3 hours, they could nt do anything. They contacted punjab circle, no reply yet. Please resolve this issue. I have all my important contacts with that number

I am using alternative number of airtel - [protected]

Please resolve the issue. I have been a trusting airtel, dont let public lose faith in ur network. This issue is harrassing me