[Resolved] Airtel — 4G sim not working

Newphone Newid

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700006

Yesterday I changed my old SIM to 4G SIM card as part of an upgrade by Airtel, when i inserted that SIM into my phone, it did not recognize the SIM. After speaking with their customer care without any proper support or technical understanding of the problem they keep giving me a guarantee but till not it has not been fixed because of which I've faced a huge loss. I at the very atleast asked them to give more a new SIM but they said they can't take another request/complain which one is going on. Their customer support is not responding and i am left with no connectivity for quite awhile now and it is damaging my business.

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May 18, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 12 April 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

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