Airtel — 4G Sim Postpaid connection - Activation problem

Address:

Chennai, Tamil Nadu

I received a 4G sim as part of a promotional offer for purchasing a mobile. I followed the instructions to activate the sim, but it failed. Later, contacted the helpline number provided and then customer care as per their directions and then the nearest showroom in person as per the directions from customer care. In the showroom, they mentioned that it might be a problem with the SIM and they wanted me to apply for a new one. Since it is a replacement for the SIM that did not work / get activated, I expected it to be free of cost. But then they wanted me to submit all the proofs, photo and pay for the SIM as well whihc is totally waste of time. Inspite of that except for payment, I repeated the same process requesting them to waive off the SIM charges as this is replacement SIM. Finally, they mentioned that the SIM would be activated in 4 Hours. I waited for the whole day and nothing happened. The next day, I repeated the same process of calling the complaint number / customer care / airtel showroom. I was totally disappointed in the service provided by Airtel and nothing helped in getting the SIM activated. Its real waste of time as they were simply asking to repeat the same process again and again but in vein. It has not been activated till now and when I called the customer care and requested them to escalate the issue, I kept talking to several people in the hierarchy and none of them could help. But then, I finally was able to catch someone who commited that it will be closed by 8PM today. Its not 8.30 and no luck again. Not sure how to further deal with it. Can anyone please help in getting this closed at the earliest. I can provide the mobile number and other details on request.