Airtel — 4G SmartBytes Upgrade / Processed Double / Rs.2000 to much on bill

Address:

Pune, Maharashtra

READ FROM BOTTOM UP :) Hi Airtel, Just to be clear… there was no “billing discrepancy on Data usage” the data was clearly used as I use what is available.. the discrepancy was in the functionality of your website and in how it processed an upgrade twice without verification or an email or even a sms letting the customer know that something has gone wrong or that he just got charged twice for a service he only wanted once. You can file OT[protected] however you like, but it doesn’t change the fact that a customer was not supported in a proper way and that it seems that the level of simple logic, reason, deduction or just plain moral… has gone lost on a company like Airtel. Jxxx Vxxxxxxx ============ On 03-Mar-2015, at 5:25 pm, appellate.[protected]@in.airtel.com wrote: Dear Mr. xxxxxxxx This is with reference to your email dated 3rd March 2015, regarding billing discrepancy on Data usage on your airtel data card number [protected]. Basis of our discussion, we would like to inform you that those charges were correct and appropriate. Further, we cannot process any waiver. Your Outstanding amount is Rs 6741.60. Further, we would request you to pay the above mentioned amount before the due date that is[protected]. to avoid late payment charges and enjoy uninterrupted service. Airtel regrets the inconvenience in this regards. Please do write us for further assistance. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Keshav Asawa bharti airtel limited ============ Hello Airtel, The bill for Rs.6741.60/- has been paid. Transaction ID: 30314398 Could you please send me information about the process of shutting down my Airtel 4G connection. With Regards, xxxx ============ Hello Airtel (Support), Ok, I will pay this invoice, but will also close my accounts (private and corporate) with Airtel. I believe a mistake was made on your (Airtel) part and there is no consideration for this from your side. Logic would dictate that there is something wrong when 2 times the recharge is processed double (at the same exact moment). This would be considered a very suspicious situation and would at least need more inquiry into the problem from your side. The fact that Airtel support doesn’t consider anything other than payment from my side shows me that I am not valued as a customer. I will make the payment ASAP. With little Regards, xxxx xxxxxxxx ============ On 03-Mar-2015, at 4:06 pm, [protected]@in.airtel.com wrote: Dear xxxx xxxxxxxx, Greetings from airtel. This is in reference to your concern, regarding the smart byte charges levied for your airtel 4G data card number [protected]. We regret for the inconvenience caused to you. We would like to inform you that, the smart byte of Rs.1000/- 10 GB free was activated twice on 06/02/2015 and 13/02/2015. However, as per your concern we validated the invoice dated 21/02/2015 and found that there is a total usage of 86283.55 MB. Hence, we request you to make the payment of Rs.6741.60/- at the earliest as the charges are valid and we are unable to accommodate any adjustment request. For your reference, we have also attached the soft copy bill as a PDF format. For further queries, please do email. I would be delighted to assist you. Best Regards BASILICA MARY Service Specialist Airtel ============ Hello Airtel, I understand what the bill said, I just don’t agree with it. This is some kind of error. I never did smartbytes 2 times on[protected] and 2 times on[protected]. This makes no sense… why would I do smartbytes 2 times in one day!!! I hope you understand my concern and not just give me a ridiculous answer like below. That is not support… that is just stating the obvious and acting like that is helping me. I expect more from Airtel who I have been a customer with for 11 years. xxxx xxxxxxxx ============ On 03-Mar-2015, at 2:33 pm, [protected]@in.airtel.com wrote: Dear xxxx xxxxxxxx, Greetings from airtel. This is in reference to your concern, regarding the smart byte charges levied for your airtel 4G data card number [protected]. I regret for the inconvenience caused to you. However I understand your concern, I have gone through the charges levied in your bill and hereby wish to address your concerns. I found that, the smart byte of Rs. 1000/- with 10 GB of 4G data free has been activated twice on[protected] and[protected] for which you have been charged Rs. 4000/-. For further queries, please do email. I would be delighted to assist you. Best Regards Sanjib Kumar Nayak Service Specialist Airtel ============ Hello Airtel, This is getting really ridiculous. When am I going to get a call from Airtel 4G support? xxxx xxxxxxxx ============ From: xxxx xxxxxxxx Subject: Airtel Support OT[protected] Date: 2 March 2015 1:48:14 pm IST To: [protected]@in.airtel.com Hello Airtel, Never got any support!!! (specially not in the 2 hours promised) Please give me a call on 9890xxxxxx Regards, xxxx ============ On 23-Feb-2015, at 6:34 pm, No Reply Email-airtel customer service <[protected]@in.airtel.com> wrote: Dear Customer ! Thank you for writing to us. We acknowledge receipt of your complaint, your reference no. is OT[protected] . We shall get back to you within 2 hrs. We thank you for your patience.