[Resolved] Airtel — 4G speed not provided | |||
Dear Sir/Madam, I have been using Airtel 4G hotspot dongle and paying for 4G service from last 6 month. But unfrotunately I am not getting 4G speed, insted they are provide 2G service and charign for 4G. I have contact to customer care but got very poor response. Please help me out and make some serious guideline so that airtel should not fool pple Was this information helpful? | |||
Aug 11, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 20, 2016 Airtel Customer Care's response Dear Mr. Nilesh, This is with reference to your post dated 18 April 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 24, 2016 Airtel Customer Care's response Dear Mr. Nilesh, Thank you for sharing your contact details with us. We will contact you soon to resolve your concern. Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
 3 Comments | |||
Comments
Ms Akanksha Singh,
This is to inform you, till date no one from your side contact to me to resolve the issue.
I had clearly mentioned to revert each and every point in my email but how cleverly you avoid it !!! That's shows your willingness to resolve the issue and integrity towards your customer.
Now, we are awaiting to listen sometime new excuse from your side.
Hope you will share it soon and keep issue un-resolve as per your reputation.
Regards,
Nilesh Pathare.
Mob. - +91-[protected].
This is to inform you, till date no one from your side contact to me to resolve the issue.
I had clearly mentioned to revert each and every point in my email but how cleverly you avoid it !!! That's shows your willingness to resolve the issue and integrity towards your customer.
Now, we are awaiting to listen sometime new excuse from your side.
Hope you will share it soon and keep issue un-resolve as per your reputation.
Regards,
Nilesh Pathare.
Mob. - +91-[protected].
Hello Airtel,
This is in reference to my compliant against your poor service.
Yet you have not communicate with me to resolve the issue and hence now as I have stop your payment.
To get the payment of non used service, your people are calling continuously and talking very unprofessional way.
This is just to bring to your notice so that you can at least take the action on it.
Regards,
Nilesh Pathare
This is in reference to my compliant against your poor service.
Yet you have not communicate with me to resolve the issue and hence now as I have stop your payment.
To get the payment of non used service, your people are calling continuously and talking very unprofessional way.
This is just to bring to your notice so that you can at least take the action on it.
Regards,
Nilesh Pathare
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Thank you very much for your response, but this is to inform you, the way you start to ask the details similarly your customer care executive ask all the details but doing nothing.
However please note the details and please revert to below points-
1. My 4G dongle number is [protected] and my alternate number is [protected].
2. Please do not appreciate our patience and cooperation in any of your further communication as all our
patience were over.
3. You was not asked but I know your next questions and hence I am providing my residence and office address
Residence Address - C-305, Blue Bells, Borhadewadi, Moshi, Pune-412105
office Address - Office No. 27, Electronic Sadan-02, MIDC Bhosari, Pune-411026.
4. As I am not getting 4G service but you are charging me for it every month so could you let me know how can
you reimburst that amount which I had already paid to you.
5. What shall we do, even if by providing all the details either you don't take any action or regreat to provide any
immediate assistance/action on it.
Please revert to each point.
Regards,
Nilesh Pathare.