[Resolved] Airtel — 500 mb plan charged without any confirmation - [protected] | |||
Hi team, I have taken the plan of 499, but every month i was charged for the bill of 800-900 rs. Since i have opt for the option of portability, i have recevied call from customer and he told me that since december i was paying 150 extra for 500 mb data usage charges. This plan was activated my clicking on some pop up button, which i was not aware of. Neither i had received any confirmation call, message or email from airtel to activate this plan. So how come without my permission you can charge me or active any plan?? After filing this complain again and again airtel is not ready to levied the charges and want me to pay for the whole amount. Can you please help me with this issue Was this information helpful? | |||
Sep 5, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 12, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 11 July 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 16, 2017 Airtel Customer Care's response Dear Pooja, This is with reference to your post dated 11 July 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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