Airtel — 5000 rs I want to load my airtel account but gone in mob account

Address:

Jalandhar, Punjab, 144006

Sir i have a prepaid no [protected] and a airtel money account on same no
Some day before i try to load 9100 rs in airtel money account but two time refused due to some error third time i m try to load 5000 rs this time cash loaded but when i check my airtel money account there is not reflect any new amount and that is going to my mobile account [protected]
From last few days i trying to cal customer care and also try to mail to nodal officer airtel but no reply from your side kindly one time more i trying to approach you pl transfer this 5000 amount to my airtel money account