Airtel — 59059 activation is not working

Address:

Vatayan,Plot41,LokManyaGrihNirman, Samiti Near Mecon Colony, Kathal More Gutuwa, Ranchi, Jharkhand, 835303

I ported my no. [protected] from idea to airtel. The msg said i have to call 59059 to activate airtel sim. But its not working. I hv called the number several times. The call is not connecting. I tried calling the customer care number byt they said i have to go bk to the store that i purchased my sim from. I purchased it in ranchi n now i m in kolkata. Does this mean i cant use my sim anymore till i go bk to ranchi? Pls contact me on [protected].