[Resolved] Airtel — [protected]- wrong roaming charges - 799 infinity plan

abhinav_vashist

Address:	Chandigarh, Punjab, 160101
Website:	Www.Airtel.in

This is to bring in notice that i changed my plan to 799 infinity plan in which i was told that outgoing roaming is free but then also my unbilled amount is 512inr in just one week. I am being charged on outgoing calls on roaming. I have asked to terminate my number. Today morning i recieved a call from airtel saying that please do not terminate the number as this is mistake from system and once bill generated we will waive off the extra charged amount. But still i want to bring in notice as my unbilled amount is still rising and i want the same in writing from airtel that this will be waived off else please terminate my number. Please look into this.

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Jul 20, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2017

Airtel Customer Care's response Dear Mr. Vashist,

This is with reference to your post, dated 13 June 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jun 19, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 13 June 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jun 20, 2017

Updated by abhinav_vashist Please call me on [protected] only

Jul 08, 2017

Updated by abhinav_vashist My bill is generated now . Could you please take action now for reversal of wrong roaming charges as suggested by airtel