[Resolved]  Airtel — [protected]

Address:

Gurgaon, Haryana

Hi Team, I have to raise two issues regarding 3 G data services - 1) My 3 G data pack was valid till 27-Sep-14, however I didn't get any message that the data services have been discontinued and there was a deduction of around Rs 26 (exactly don't remember). It was on 27th Sep 2014 morning. As per the previous messages my data should have continued on that day. 2) I have re-charged today (06-Oct-14) for Rs 43 pack for whatsup only. After getting a message that re-charge has been successful while I am trying to surf on whatsup my main balance is getting deducted. I have called on the customer care helpline number and had a word with Sanjay who has provided the complaint reference no. as CBDMO[protected] and also mentioned it was the balance shouldn't have been deducted like this. Request you to look in to both the issues. I cant afford to get my balance sacrificed on any cost. Please let me know by when I can expect a response on this issue and also about steps taken to look in to this issue and when will my balance be refunded. In case no action taken I can even raise this to higher levels within Airtel, right now trying to follow the correct channels of escalation. And even can leave Airtel operator itself. Appreciate your kind support. Regards Sushma Yadav [protected]