[Resolved]  Airtel — [protected]:: False Commitment From AIRTEL Telecaller

Address:

560076

Hi,

This is to inform that I recently got a call from Airtel telecaller continuously asking and forcing me to join for myfamily plan in Airtel. For first few calls I didn't show interest but as the telecaller was calling continuously and pleading, i agreed to go for myfamily plan (myFamilyPlan 499).

Currently my number [protected] is in Airtel. As per to myfamily plan I have decided to port my family members number from Vodafone to Airtel and also took one new connection from airtel. These all happened during 2nd and 3rd week of Feb 2017. I gave the necessary documents and photos to Airtel executive on 17 Feb 2017. Telecaller and executive informed that new connection will be activated on 20 Feb 2017 and other number that I have ported will be activated by 23 Feb 2017.

But till now nothing has happened. I tried calling the Telecaller and she always says that it will activated in next 1-2 hours. As of now I don't see anything happened from Airtel end. When i called 198, they say that they don't have record wrt this.
This is a false commitment and irresponsible response from Airtel executives.

I even dropped an email to Nodal Officer and Appellate Team on 23rd February but to my shock, even they are not responding properly. They say the issue is taken with high priority and it will be resolved in 1 or 2 days. But now it is more than 2 weeks that i have submitted the document and i dont see any progress here.

All levels of executive from Airtel are cheating and commiting something which they are not able to do.

Here are the telecallers number -
[protected] - Rekha
[protected] - Roopa / Renuka

Here are the Nodal team name who had responded to my emails:
NAVIN RAWAT
Soumodip Acharya

Regards,
Deepak
[protected]
Bangalore