Airtel — [protected] Complaint for waiver amount of pre discontinued advance rental plan before end date

Address:	Mumbai City, Maharashtra
Website:	www.airtel.in/

Hi Team, I am using your Airtel Postpaid number, comes under corporate plan CUG99. After many times calling to your customer care, your executives are not able to resolve my problem. Here is the story I want to explain you. 1. On 10th march, 2015 I have subscribed advance rental plan which is of 4250 Rs.[4GB-3G data] Same amount has been paid on time. As its validity 6 month, it needs to activate till 10th Sept. 2. On 12th july, 2015 I called to your customer care for internet issue. As per conversation happened between me and your executive, I came to know my monthly 4GB data already got consumed. Hence I asked him to activate smart byte of Rs.250 on my number. 3. Instead activating smart byte, he activated some 1gb 4g/3g plan. I don't remember the plan name. 4. My billing cycle is 20th to 19th of every month. Since 12th july to 19th july, I was facing mobile internet issue. I was not able to use internet on my no. 5. Around 21st or 22nd july one of your executive Mr. Jainul Ansari, taken action on my problem. 6. He explained me what was the issue. As per his and my conversation, here are the words.Mr. Ansari told me, on 12 july my plan was deactivated by airtel executive and some 4G related plan got activated my number. This causes problem on my number. 7. On the same call he again activated my previous advance rental plan which of 4250 Rs.[4GB-3G data] and promised me to provide waiver of pre deactivation of advance rental plan(from 12th july to 10th Sept)+ 1gb 4g/3g free plan+ tax amount 8. Around more than 2100Rs. Amount needs to be waiver. 9. I have already called to your airtel customer service centre and they told me that I need to wait for 7 days. 10. By writing this mail, I would be looking for immediate response on my complaint.