[Resolved] Airtel — aadhar verification complaint

Conroy Dsouza

from Nashik, Maharashtra

Address:	Mumbai City, Maharashtra, 401207
Website:	www.airtel.in

Mob no. [protected].
I got the sim from airtel ten years ago when i was unmarried. I got a message yesterday saying that i have to reverify my connection using aadhar card. I got married before aadhar cards were issued in india therefore my aadhar card shows a different name (Husbands name) as compared to my maiden name which was used to purchase the sim ten years age. Saff at the airtel gallery refused to re verify my connection for this reason. I am aware connection will be discontinued by february next year if re verification with aadhar card is not done.
Customercare says that they cannot attend to this problem and cannot lodge a complaint but they were kind enough to take feedback with reference no [protected]. I have additionally put in a complaint on your website pr[protected].
One week later here i am.

Priyanka

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Aug 1, 2017

Complaint marked as Resolved

Arc accepted my my uid for re verification.

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 18 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Jul 21, 2017

Updated by Conroy Dsouza Airtel staff called yesterday urging me to convert my connection to postpaid. I sternly refused as postpaid does not fit in my budget. The executive asked for more time to come up with a solution.

Verified Support

Jul 27, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 18 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Aug 01, 2017

Updated by Conroy Dsouza Appreciate airtel complaint handling. ARC accepted my uid for reverificaton.