[Resolved]  Airtel — Abnormal data usage

Address:

Kolkata, West Bengal, 700040

Airtel 4G Wifi No : [protected]
Account Holder Name : Mridula Chowdhury

We faced abnormal data usage patterns in my billing cycle of 19 Feb - 20 MAr 2016.After the screenshot taken by me on 4 Mar, next morning i.e 5 Mar when I checked my account page the usage data varied.Then at 15.14 hrs I checked it was 7.35 Gb.Within 1 minute it changed to 7.4 and then in another to 7.5 Gb.And all these when the router wasn't connected to any devices apart from the laptop and only the airtel page.I have done this before and I have full understanding of the data usage so there is some defect in the system or network.After that I was scared to turn on the router and wasn't using the airtel wifi for the rest of the month.Hope you understand that hampers work and loss of communication.I had to recharge separately for mobile internet to access internet.I only checked my account page once in between and the same problem persisted.Attaching all the screenshots for your reference.I complained with apellate & 121 with screenshots on 5th Mar at 15.21 hrs.On 6 Mar 15.45 hrs, I receive a call from Vaibhav (appellate team) saying they have not received any screenshots.As I was scared to turn on the wifi router, he asked me to send the screenshots when the new billing cycle starts and he will escalate the complain.I did the same.But alas, as always, airtel has only one thing to say that as per their records, all data is validated.If there is no issue, why will customer complain??

As per their instructions on mail, I called back at appellate on 25 Apr, 11.53 hrs, after last month's bill generation, to say that bill generated and usage details of this cycle was fine and wanted to understand the issue that happened last month.Interaction ID : [protected].Pappinder Singh, could not understand my concern even after repeating it thrice.If seating at a senior level he doesnot understand, what do I expect from the first point of contact!! Anyways, he said it was server issue and its been rectified and the complaint is resolved.I asked him what if it happens next??He said charges will be reverted.I asked so why not for the complaint I raised, and his answer was its not their fault but server's fault and charges are valid.We are not in contact with server team or back end team.So I belief its the responsibility of the nodal or appellate officers to talk to them and compensate.

I called up just to ask for an explanation but not compensate for my loss of work for that particular period.But with such irresponsible attitude from Airtel always, where they donot take responsibility for mistakes, false charges and fake records, I demand compensation for the billing cycle 20 feb - 19 Mar 2016, for the loss of work and communication and other things that I suffered.