[Resolved]  Airtel — Abnormal Delay in conversion Company Postpaid CUG to Personal Name

Address:

Hyderabad, Andhra Pradesh

Dear Sir, Iam having a post paid CUG connection since one year Name of the company: UNION BANK OF INDIA My Name: VAZRALA RAMAMOHAN REDDY Employee No; 274651 Mobile No: [protected] On retirement I approached Airtel Relationship centre at Kukatpally, Hyderabad on[protected] witjh an authorisation letter from my Employer UNION BANK OF INDIA for conversion in my personnel name. I have submitted all the necessary documents.They have accepted my application and informed me that it will be activated in 24 hrs. My connection disconnected at 11.00 PM on[protected]. Address verifcation has been done on[protected].when enquired with 121 i was told the connection could not be restored because of Sunday and it will be resumed with in another 24 hours. nothing was done. I again visited Customer care centre at Kukatpally, Hyderabad on[protected]. I was made to wait for 2 1/2 hours keeping on assuring me the connection is gettiing restored. Finally they said it is not possible for them and obtained a fresh set of documents from me. They have given a new SIM card with the same old Mobile No and assured me the connection will get restored by evening. When I requested repeatedly to see the Manager of the centre, I was denied Interview with him. Nor he did bother to come out to find out the matter. The only person who was trying to me was Mr Prabhakar, , Trainee, [protected]. Again in the evening I was told it will be restored by 12.00 noon on[protected]. All this clearly reflects the Care and responsibilty shoulder by Airtel. Your Inaction put me into lot of inconvenience for the for 5 days. I request the concerned to redress the issue immediately. With Regards V.RAMA MOHAN REDDY Alternate No: [protected] [protected]@yahoo.com