[Resolved] Airtel — About the recent 345 & 399 plan | |||||
I've been using airtel arepaid connection from last 6.5 yrs. I've recharged 345 plan before 1st april. After that 399 plan was introduced which included 70 days validity. I could not recharge 399 plan because of my previous 345 plan. Now my pack validity is over. I want the 399 plan with 70 days validity. That 399 plan got over before my 345 plan validity date ends. My question is why they mentioned 345 was the last plan & last date of recharge was 31st march. Was this information helpful? | |||||
May 29, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 27, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 26 April 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 28, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 26 April 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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