Airtel — Accusing of non payment of bills and harassment for the same

Address:

Jaisalmer, Rajasthan, 345001

We are one of the Regiments of Indian Army stationed near Jaisalmer. We have taken a CUG connection of postpaid airtel for multiple users in the month of December 2012. 91 users are active till 14 Oct 2015. We got a message on all active numbers on 14 Oct 2015 that pay ₹ 215136 otherwise outgoing facilities will be closed. We contacted the concerned airtel representative. He assured us to come to our place and resolve the issue. But before he would come next day the outgoing facilities had been closed in the morning of 15 Oct itself. He said there are some unpaid amount pending from June 2015. We had shown all the required receipts. Then they said the bills are pending from February 2015. We had shown all the required receipts. After that they said show us the previous year receipts. We had shown all the receipts from December 2012. We have co-operated in every possible way from our end but they are not responding. Also their behaviour is very rude and they are adamant on not starting the numbers. But at the same time not giving any detail. The numbers are still not working neither they are replying to our queries. Last month bills are also been collected but no representative is coming to collect it. We are ready to resolve the issue and if there is some pending amount then we'll pay it if shown the correct details.