Dear Sir,
I am writing to express my disappointment with the recent billing of my landline cum broadband bill. I have represented my concerns via chat bot and I simply get a notification that my request is closed. I have attached the screenshot to grab your attention. I have been a loyal customer of Airtel for the past 2 years and have never faced any issues with the services provided. However, I was unpleasantly surprised to see that I have been charged for an Amazon prime subscription that I did not opt for. This has caused unnecessary inconvenience and frustration for me.
I request an immediate intervention from the team to rectify this issue and remove the amount charged from my bill for the Amazon prime subscription so that I could make my payment at the earliest. I take my billing and payments seriously and do not appreciate any discrepancies in the billing process. I urge you to take this matter seriously and ensure that such errors do not occur in the future.
Additionally, I would like to request a change in my billing cycle to be between 1st of every month and 30/31 of the month. This will help me plan my finances better and ensure timely payments. I hope you will consider my request and make the necessary changes and also remove the late fee charged.
I have been a satisfied customer of Airtel for a long time and hope to continue to be one in the future. However, if such issues persist, I may have to opt out of your services. I trust that you will take prompt action and resolve this matter at the earliest.
Thank you in advance for your attention to this matter.
Sincerely,
Jen Daniel
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