[Resolved] Airtel — Activating deals without consent | |||
I had made a request to replace my old airtel set top box with a new one. The service guy replaced my old set top box on 09/04/2016 and charged me rs 200 in cash for the same and told me that hd channels will be provided free of cost. But however airtel started charging me as soon as a month was over from the day the new set top box was installed and i wasn't intimidated about it. I had made a complaint on 28/05/2016 and requested them to stop all hd channels but the same wasn't done and i got charged for the same. Was this information helpful? | |||
Aug 11, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 31, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 31 May 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 16, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 31 May 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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