[Resolved] Airtel — Activation of Airtel Prepaid Sim is pending for more than a month | |||
Hi, I was holding Airtel postpaid sim and I had submitted request for conversion of postpaid connection to prepaid connection. The postpaid sim is disconnected in first week of January 2017. The airtel office gave me a prepaid sim in which I am not getting network at all. I have visited the airtel office for more than 10 times and called customer care for more than 5 times. Nobody is taking the responsibility to activate the prepaid sim. I am having the prepaid sim which was given in the airtel office. If I try to call, the calls are not going and I am getting a NETWORK INVALID message. Every-time I call airtel customer care, some new person talks and I have to explain the entire issue to them. If I ask them to connect to a particular person who was handling this issue before, they tell they dont have the option to connect. Its been more than 3 people now who told they will callback me in 48 hrs and resolve the issue. Till now I have not received any call from airtel. This is the very important number which I am using for my professional as well as personal life. I am facing lot of issues since nobody is able to connect to me. I dont have the particular number active from 35 days. I want the prepaid sim to be activated. Was this information helpful? | |||
Mar 23, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Feb 18, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 16 February 2017. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at [protected]@in.airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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I am not receiving any SMS from on my number. It is [protected]
please resolve immediately.
Thanks & regards,
Ravi kumar