Airtel — Activation of plan without any information in postpaid | |||
I changed my sim from BSNL to Airtel and opted for basic plan 99 but when i got my first month bill i noticed that my plan is activated by 299 and not for 99. so i informed to customer care and they said that they will rectify it so i paid for the month but it continued for the next consecutive months and so i stopped paying the bill and informed the executives to change the plan but each time when they call me to pay the bill i request them to change the plan and reduce the bill according but still now i didnt get any solution.Currently they disconnected my connection and my bill reached Rs.500 Today i got a call from Airtel office and female named "Selvi" from Santhome office and spoke very arrogantly saying "even u r not able to pay bill then why you are buying like this.." she was telling. and she disconnected the call when i was speaking. i just want a solution for my problem and need a action on the concern girl. Was this information helpful? | |||
Airtel customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Mr. Raja,
This is with reference to your post dated 22 Dec. 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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This is with reference to your post dated 22 Dec. 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 22 December 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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