[Resolved] Airtel — Activation post ownership transfer

S bn

from Bengaluru, Karnataka

Address:	Bangalore Urban, Karnataka, 560003
Website:	N/A

May30, 2017.
Rcd new sim home delivered after various verifications.

May30, 2017 23:12 ist
Old sim deactivated.

May31, 2017 appx 07:00 ist
New sim inserted. Full signal seen.
Televerification process completed. Signal lost and back to "no service". Sms on alt no rcd. Saying, "televerification successful".

Today jun02, 2017 16:45 ist.
Sim still not activated.
If someone's been robbing me via atm, i won't know. Not receiving stock advisories either.
This is apart from calls & other sms.
When the no is called, airtel gratuitously lies : "'phone switched off"!
Pl help me.

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Jul 5, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jun 03, 2017

Updated by S bn Try entering this complaint in any of the web pages of Airtel.

It's impossible.

Jun 03, 2017

Updated by S bn Maybe, it's best that one ports to another Service Provider but, does number portability require that this number be Active?

Can I port this number even it's in this NOT Yet Activated state?

Jun 03, 2017

Updated by S bn Resolved.

The insertion of the new SIM had resulted in the preferred n/w type changing to "Only 3G" from 2G.
The plan never had 3G n/w but only 2G.
On noticing that and changing back, the signal came back.

Resolved.

Verified Support

Jun 04, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 03 June 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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