Airtel — address verification failure-no support from airtel office

Address:

Chennai, Tamil Nadu, 600117

Barred
Complaint details my number was deactivated for the second time without any prior notice after the working hours. It says my address verification has failed but no one showed up for the address verification. I have been facing a lot of consequences without mobile due to uninformed deactivation. Without showing up for the address verification just like that they updated that wrong address. I have been cheated in the beginning that i will have to pay a refundable deposit of 300 rupees. But it was one time activation charges. Later when i came to know that they tried to manage but i knew the fact. So the store manager paid my activation fee as the customer service representative mr. Naveen made the mistake. This is mere cheating. I could not imagine a person cheating like this to customers. The unaware customers will go a loss of 300 rupees.in regards to my activation, when my connection was disconnected first i went to the airtel office and showed my verification document. Again the customer care department asks me to do the same due to which i am running loss of pay. There is no proper response or a proper complaint portal to hear this. This is a fault of the activation team. They just stay where they are and update address verification failed. I have the records that no one had come for the address verification except from my office. Airtel claimed that they came for address verification (No one showed up) on 13 and 14 dec but the address verification failed. The same day people from my office xxxx came for address verification got my document and left. So it is the mistake of airtel. I was said i can switch to prepaid at anytime by the customer service officer but that was also an attempt of cheating, i could not switch it for the next three months. So i am left with no hope now. I cannot face disconnection for every five days and suffer because of the negligence of the airtel verification team. When i apptocahed the airtel office even there they just say that they r busy and keep on postponing the work