[Resolved] Airtel — Advance payment refund not processing

Rahul Samant

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110075
Website:	www.airtel.in

I requested for an airtel broadband and made 3 month advance payment of Rs. 2697, but they couldn't provide the connection later citing reasons of non feasibility, How can they charge advance payment for connection without checking the feasibility at first case and later make us beg for refund. I have been following up with their customer care for quite some time and everytime they give a new timeline or excuse and ask for documents again. Now they are not even replying to the mails even

I am under Post Bone Marrow Transplant Therapy and with this stress of running behind this pathetic service provider is too much for me. need help and actions against them.

Customer Name: Rahul Singh Samant
Broadband Account no :[protected]
Refund amt:Rs. 2697
Ticket reference # 77332596

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Feb 6, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Feb 06, 2017

Updated by Rahul Samant payment reversed back on 26th Jan in the credit card statement, little confusion due to Customer Care who told me it will be credit using NEFT

Verified Support

Feb 07, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 3 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

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