Airtel — aeps se balence 3000 debit but not credit bc account,

Address:

mohalla bajariya nai basti aonla

Ir 12/09/2020 ko mene airtel payment bank ke aeps se rs.3000 nikale the
Lekin rs.3000 debit ho gay lekin bc ke account me credit nahi huye
Aap mujhe mere rupay wapas karne ki kirpa kare jaldi
Account no.[protected]
Txn id/rrn[protected]
Airtel bc account no.[protected]
Plese help me