Airtel — airtel 3999 inr / international roaming not working

Address:	80231
Website:	www.airtel.in

It's extremely urgent for me right now. I have activated rs 3999 irs plan. I couldn't make even a single call. I called customer service they said i have the package active but i have low balance and told me to recharge for 200 rs. I did. After that i started making calls after few mins call dropped because they charged from main balance. I called airtel again, now they said you have to wait till you get a message that rental charge rs 99 is charged to your account and they can't re imburse the 200 rs and told me to recharge again and to wait for the message. I recharged again and waited for the message. I made call after the message and the amount was still going from main balance. This is terrible. I came to usa just relying on my airtel number now they completely ditched me. Please help me asap