[Resolved] Airtel — Airtel 4g data theft | |||||
Hi i have purchased the airtel 4g wifi hot spot device with the data plan of 10GB unlimited for a month. Initially when I got the device the representative told me that post 10gb o[censored]sage I will be able to use 3g unlimited . But that is not the case and also. when ever i switch on the dongle even with out any device connect i could see there is some data usage. The 10 GB gets used with in few days even though I rarely open any videos. NOt only me many users have posted the same complaint on airtel in online forums. I raised complained and a call back office from airtel agreed that there is this issue with airtel everywhere that is they charge more than what is actually used. e asked me to change the network. But I have paid 2400 + taxes for the dongle device. airtel needs to stop this data looting Was this information helpful? | |||||
Aug 21, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 07, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 06 April 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 09, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 06 April 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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