[Resolved] Airtel — Airtel 4g dongle issue | |||
Hi, I am using AIRTEL 4G DONGLE from last 6 months. Suddenly I am having issues with DONGLE as I am not getting 4G signal. I called customer care and followed up with them for almost a month, still the issue is not resolved. more over when calling the customer care number [protected] so many times we are getting number is not valid and even it is connected customer representative has put on hold for couple of times when I asked them to escalate the issue. I want to bring the issue in this forum because what AIRTEL advertising is not what they are working. Was this information helpful? | |||
Nov 4, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Sep 30, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 28 September 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Oct 04, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 28 September 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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