Airtel — airtel 4g hotspot device and/or network issues

Address:

506004

I purchased airtel's 4g hotspot postpaid device from airtel's own service center located at revenue colony, subedari, hanamkonda, telangana location on 7th oct 2017 with the assurance from the store manager that there is ample network at our residence locality which is just about 150 mts behind the service center but i wasn't able to connect to the internet since day 1 and have contacted the service center, airtel's networking team, higher management all together at least 40 times but the issue hasn't been solved until now. I have already lost 11 days of my valuable work as of today (18th oct) and i still don't see any progress on this issue. Whenever i call their networking team, they say that the fix is still being done and same is the answer for the last 6 days. Neither they are ready to take their device back so that i can take any other isp nor they are actively trying to solve the issue that i am facing with their network and/or device.

I opted airtel because of the claims they make that their's is the best network and service provider in india but with this experience i really dont think any of their speedtest claims or any other claims are true...