Airtel — airtel 4g hotspot no resolution

Address:

Kolkata, West Bengal, 700040

This is in reference to my 4g airtel hotspot with no [protected]. There has been disturbances with internet access and it is really slow. I have complained in the month of august and last week when i called up the customer service they said that complaint is on hold and they are escalating it. At times the internet speed is so slow that it doesn't gets connected; i wrote a mail to appellate authority. Funnily for whichever connection and whenever you reach out to them, they just say there is a requirement of tower in your area and with my 5 years experience with airtel that's the only response i have received but actually no solution. They think all is a joke and want to send engineers to customers' place for wasting time without actually doing any effective work. I live in the third floor with no skyscrapers around and airtel engineers have confirmed that network shouldn't be an issue at my place. It's just that airtel sells million devices but can't provide the services but they never fail to take the payment. High time, an action needs to be taken.