Airtel — airtel 4g hotspot sim not activated for more than 2 days

Address:	Bangalore, Karnataka, 560078
Website:	Airtel.in

Hi

I purchased airtel 4g hot spot device and sim[protected] and payed 4250 rps (6 month advance on 599 plan) on 18th dec in kumarswamy layout (Bangalore) airtel store.

There was no receipt paid for the amount paid and was told that i get a mail with bill details post sim activation. And sim activation happens only after address verification.

It's been 3days and there is no progress neither address verification happend nor sim activated.
If i go to airtel store they say address verification is pending and it will be done today which never happened till now and if i call customer care they say they don't have information on their system.

This is ridiculous process and airtel must monitor such pending status and help customer from experiencing such delay.