[Resolved] Airtel — Airtel 4g mobile pack not providing 4g

Naveen Kumar V C

from Homnabad, Karnataka

Address:	Bangalore, Karnataka, 560037
Website:	www.airtel.in

I recharged my airtel prepaid sim with recent rs1499 4g mobile pack special offer, which offers,

Rs1499 -
"1gb 3g/4g 28 days. Now for 1 year get 1gb 3g/4g 28 [protected]@ just rs53, 2gb 3g/4g @ rs95, 5gb 3g/4g 28 [protected]@ rs255
Validity: 28 days".

But soon after this my airtel network switched to 3g only and never went to 4g.

After observing this i recharged with rs9 data pack which offers 35mb. Network switched to 4g till 35mb was used up. Then again went back to 3g and never returned again. I tried this few times and every time i observed this.

Airtel is cheating by limiting us with 3g only whereas it advertises rs1499 special offers as 4g mobile packs.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Oct 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Sep 07, 2016

Updated by Naveen Kumar V C My Rs1499 recharge SMS -

"Recharge done on 03-Sep-16 02:20 PM, MRP:Rs1499.00, PF:1302.48, STax:Rs195.52, Talktime:Rs1.00, Balance:Rs290.86, TransID:[protected], Benefit:Instant 1GB 3G/4G 28days .Now for 1 year get 1GB 3G/4G 28dat just Rs53, 2GB 3G/4G 28dat Rs95, 5GB 3G/4G 28datRs255 .Dial *121*2# to check balanceand validity"

Sep 07, 2016

Updated by Naveen Kumar V C My RS9 recharge SMS to test for other than 1499 as a proof that issue is with recharges under Rs1499 4G mobile pack

"Recharge done on 06-Sep-16 10:24 AM, MRP:Rs9.00, PF:6.83, STax:Rs1.17, Talktime:Rs1.00, Balance:Rs277.70, TransID:[protected], Benefit:35 MB 3G/4G. Dial *121*2# to check Balance Validity 1 Day"

Verified Support

Sep 09, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 7 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd