Airtel — airtel account history delete, wrong billing & calls discontinuation

Address:

Mumbai City, Maharashtra, 400093

Hoping my escalation will help sort the issue out:

To be straight to the point, i have been using airtel post paid mobile number for couple of years (9+ years). I had amended the billing date, when i choose my billing plan to the start of the month for claims from my company and all was fine till november 2018.

1. My billing cycle was changed in dec 2018 without any intimation to me (From 4th of every month to 16th of every month), to add to it i have received two bills for dec 2018 (5th dec to 24th dec & 17th dec to 16th jan).

2. My airtel account shows no history o[censored]sage before jan 2019. How is deletion of any records legal???

3. Airtel customer care is clear that there is no bill generated before jan 2019, but i do get repeated calls to clear my outstanding dues prior to jan 2019, for which they have no records.

4. Since the new billing cycle does not cover a straight month, my company refuses to reimburse me, who decides to pay for this loss???

5. My so-called new jan 2019 bill shows a one time charge of rs. 1958/- (Sum of 2 charges of two previous bills of which 1 bill of rs. 1673/- has been paid already, towards outstanding transfer from old to new account debit,) for which i have not received any explanation or clarity till date as i had/have not requested for any account change. The airtel floor supervisor (Lukman) confirmed there is some technical error on that regards but he doesn't know what they are.

6. I have a bill for 5th dec to 24th dec, where it clearly says that payment for rs 1673/- has been made but airtel refuses to recognize it, and still claims that it is unpaid. I have upfront offered to settle the non-disputed amount towards 3 preceding months billing (Inr 2121/-) provided my number is activated and the amount is adjusted against respective bills, however airtel floor supervisor (Lukman) has refused to do so and said that the amount will be adjusted against the disputed amount only. As such i am forced to pay the amount which has already been paid my me.

I have written to the nodal officer (Nodalofficer. [protected]@in. Airtel.com) on 17th april 2019 as well as to the appellate (Appellate. [protected]@in. Airtel.com) who have made no attempts to clear my issues and are adamant they will take at least 72 hrs to revert back, but no development has been made on that front. Appellate has not bothered to revert at all for that matter.

I have been very clear to airtel recovery agents that i will not clear any dues till my issue has been resolved, however no agent or officer has yet reverted with any clarity in-spite of me calling your customer care as recently as today (And still getting the 72 hrs wait answer).

Since this is an official number so i have no option left but to double pay, as i am losing sales every single day and also restricts my banking as otp's cannot be received.